Shipping Policy

Order Processing

After payment is confirmed, every order will be handled within 1 to 3 working days. Any orders placed on weekends or official holidays will be processed on the subsequent business day. In cases of stock shortages or system maintenance, shipment could be postponed temporarily. Should this situation arise, we will send you an advance notification via email.

Shipping Options & Estimated Delivery Times

Multiple delivery alternatives are available and will be displayed when you complete checkout. Standard Shipping: Goods will arrive roughly 7–15 business days after dispatch. Expedited Shipping: Delivery normally takes 3–7 business days after dispatch.

All delivery durations are estimations only. Deliveries could be held up by remote delivery zones, extreme weather, customs clearance formalities, or other unexpected logistical circumstances beyond our control.

Shipping Fees

Delivery costs will be automatically computed at checkout according to product weight, package size and shipping destination. We occasionally launch free delivery promotions, subject to the relevant rules published on our site. Initial delivery charges cannot be refunded, except for mistakes attributable to us, such as wrong items, missing goods or defective products.

Tracking Your Order

After your parcel is dispatched, we will send the tracking ID to your registered email. You can check up-to-date delivery progress via our website or the courier’s official channel.

Accuracy of Delivery Address

It falls on you to supply precise and comprehensive recipient information, consisting of full name, contact telephone number and full delivery address. We accept no accountability for parcels that get lost or sent back caused by inaccurate, incomplete or invalid address information you provide.

Unsuccessful Delivery & Returned Packages

If couriers cannot complete delivery after several tries because you cannot be contacted or you decline to receive the parcel, the goods will be sent back to our warehouse. If you want the item resent, you need to bear all round-trip delivery expenses. If you apply for a refund, relevant delivery charges will be subtracted from the refund sum.

Customs Charges & Import Taxes (International Orders)

For cross-border deliveries, the receiver is liable for all import tariffs, customs levies and local taxes, following the customs rules of the receiving country. These extra expenses will not be covered by us.

Damaged or Lost Parcels

Kindly examine your package right after receiving it. When goods are damaged, incomplete upon arrival or lost during transit, get in touch with our customer support within 48 hours after delivery. Please provide your order number together with photographs of the outer packaging and damaged merchandise. After verification, we will organise a reshipment or issue a partial or full refund.

Updates to Policy

We maintain the authority to revise this shipping policy anytime without advance notification. By continuing to utilise our shopping services, you agree to abide by the updated provisions.