FAQ
Frequently Asked Questions
General Inquiries
How can I check my order status?
After placing your order, we will send out a confirmation email, through which you are able to track your order progress.
Is it possible to modify my order?
Order adjustments are only available for orders that have not entered shipment preparation. We are unable to make any changes once your order status shows “preparing for shipping”, “shipping” or “delivered”.
Payment
What payment options are supported?
We provide two primary payment methods as listed below:
● PayPal
Yoshory adopts PayPal as the main channel for secure payment processing. You can settle payment via PayPal with MasterCard, VISA, American Express and Discover.
● Secure Credit Card Payment
We also support direct credit card payments from Visa, Mastercard, American Express and Discover.
In which currency will I be charged?
All transactions on our platform are settled in US Dollars (USD). If your debit or credit card uses a different currency, your bank will apply the relevant exchange rate according to the website you access.
Do you support installment payments?
We offer the option to pay in 3 installments.
Shipping
What regions do you deliver to?
We deliver goods globally, covering Asia, North and Central America, Europe and Oceania. Payments can be completed via PayPal or credit card.
How long will order processing and delivery take?
Normally, it takes 3–7 days to process your order after submission. Actual delivery duration depends on the shipping solution you select.
How do I track my parcel?
Once you place an order, we will send a confirmation email enabling you to track your shipment status.
What happens if nobody is available to receive the parcel?
If you are absent at the delivery address, the courier will attempt delivery again the following day, or contact you to rearrange a suitable delivery date; arrangements vary by country and selected shipping service. In certain circumstances, you will need to collect your parcel at the local post office if home delivery cannot be completed.
Returns
Are returns permitted?
Returns can be accepted subject to all the following requirements:
- The product was purchased from our online shop
- The item remains unused
- Return or exchange requests are submitted within 14 days upon delivery Please get in touch with our customer service team to initiate a return.
Can I request an exchange?
Exchanges are supported and governed by the same requirements applicable to returns. When you contact our support team to arrange a return, clearly state that you wish to exchange your item for another product.
Are return shipments complimentary?
Reach out to customer service first to acquire the official return address. After receiving the address, securely pack the product in its original packaging and enclose your purchase receipt. Free return shipping applies under specific scenarios. If you return goods for reasons unrelated to mistakes made by yoshory.com, return freight costs will be subtracted from your refund amount.
How long does return processing take?
We will confirm your return application within 14 days after your parcel arrives at our warehouse. Once your return is approved, refunds, exchanges or store credits will be processed within another 14 days.
If you have further questions or concerns, please contact us via email: support@yoshory.com.