Return & Refund Policy
Thank you for your purchase! We hope you are satisfied with your items. If you are not fully satisfied with your order for any reason, you can send the goods back to us in compliance with our official universal return guidelines. Please review the complete return policy outlined below.
Eligibility for Returns
To receive a full or partial refund, items must be returned within 30 calendar days of the purchase date. All goods need to satisfy every requirement listed below:
- Goods remain unused, unassembled, unmodified, and free from installation traces (applicable to auto parts, sports & outdoor equipment)
- Original retail packaging, protective films, security seals, labels and tamper-proof stickers are intact and unbroken
- All original supporting components, manuals, packaging boxes and bundled accessories are fully included without loss or damage
- Products bear no artificial scratches, impact damage, liquid contamination, burn marks, discoloration, or signs of wear from use
Special industry restrictions reminder:
- Health & Beauty: Products must remain sealed and unused. Opened cosmetics, skincare items and personal care goods cannot be returned unless factory defects are confirmed.
- Pet Supplies: Consumable pet food, snacks and disposable hygiene products are non-returnable once opened.
- Auto Parts: Items cannot be installed on vehicles. Any installed parts will not qualify for full refunds.
Return Procedure
Get in touch with our customer service team to submit a return request and receive the official return address. Packages sent back without prior authorization will be refused. Securely repack the goods using the original box, enclose all original accessories, and place your order confirmation or invoice inside the package as purchase verification.
Return Shipping Terms:
- Complimentary return delivery: Valid for faulty goods, incorrectly dispatched items, factory quality issues, or transit damage attributable to yoshory.com.
- Shipping cost to be covered by the buyer: If you initiate a return for personal reasons (personal dislike, ordering the incorrect model/size, impulsive purchase, change of mind), return delivery charges will be directly subtracted from your refund. The freight amount follows the rate provided by your chosen courier.
Order Cancellation Terms
Our warehouse will handle and ship all orders within 1–3 business days. You may cancel your order freely prior to dispatch. Cancellations cannot be processed once the items have been shipped. Our platform permits free order cancellation at any stage before warehouse dispatch, with no extra cancellation charges.
Refund Provisions
Upon receiving your returned package, our inspection team will examine the product’s condition, accessories and packaging. Your refund or exchange application will be approved once inspection is completed.
- Inspection and processing timeframe: Kindly allow up to 30 calendar days for inspection and administrative processing after we receive your returned goods.
- Refund timeline: Funds will be transferred back to your original payment account. Depending on your bank’s settlement schedule, it might take 1–2 billing cycles for the amount to reflect on credit card statements.
- Notification: An official email alert will be sent to you once your return or refund request has been successfully finalized.
Key Reminders for Returns
- Returns due to personal reasons: You are responsible for all return delivery expenses; missing accessories or damaged packaging will result in corresponding deductions from your refund.
- Returns caused by the seller (manufacturing defects, transit damage, wrong item delivery): All return shipping fees are waived, and we bear all round-trip delivery costs.
- Goods that have been used, installed, assembled, damaged artificially or removed of original identification labels will be classified as second-hand merchandise. These items are not eligible for full refunds and only partial refunds can be offered upon assessment.
Non-Returnable & Non-Exchangeable Merchandise (Exclusions)
The following products cannot be returned, exchanged or refunded unless manufacturing quality defects are verified:
- Opened or used Health & Beauty personal care products, trial-sized cosmetics
- Consumable Pet Supplies: Opened pet food, snacks, disposable pet hygiene articles
- Installed auto spare parts, modified automotive accessories
- Custom-sized, personalized Sports & Outdoor gear
- Disposable consumable accessories for electronics
- All digital goods (downloadable activation codes, system licenses, virtual serial numbers)
- Gift cards, rechargeable balance vouchers
- Clearance, customized and special-order customized products
After-sales Support for Quality Defects: If your items suffer factory faults or damage during transit, please reach out to customer service via our official email to arrange priority refunds, replacements or warranty repairs.
Customer Support
Should you have enquiries regarding returns, refunds, warranty coverage or order cancellation policies, please email us at: support@yoshory.com